Frequently Asked Questions
You can contact or email our team with any questions or concerns that you may have. You are also welcome to browse our frequently asked questions below.
General Questions
No. McClean observes the following holidays: New Year’s Day, Martin Luther King Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
Our phone hours are: Monday – Friday 10 am – 5 pm. For our service hours, please see below.
Valet Trash Questions
Residents should place their trash in the approved or provided bins using closed trash bags no later than 8pm Sunday through Thursday. Bags should not be leaking, punctured or left outside of these bins. Residents should then bring their bins back either following the collection or by 8:00am the following morning.
McClean Solutions does not provide a bulk pickup service. In addition, our professionals will only collect items which are properly bagged and inside of approved containers. Bags or other items left outside of containers will not be collected. By adhering to this policy, you reduce the possibility of attracting insects as well as damaging floors and carpets due to potentially leaking bags.
While it is possible we may not have reached the resident’s door as of yet, we do not guarantee the pickup of late items. If we have already passed them, the resident will need to wait until the next collection day.
Yes. McClean Solutions is closed on all major holidays and will not collect on these days.
Our regular schedule for Valet Trash Collection is:
Sunday – Thursday 8:00pm – 12:00am.
Trash-Out Questions
Our regular schedule for our Trash Out service is:
Monday – Friday: 9:00am – 5:00pm
Saturday: 7:00am – 12:00pm.
Bulk items may include but not be limited to: Furniture, appliances, mattresses, desks, tables, rugs (which are not still attached) etc. We do not include things such as biohazard, live or deceased animals, or dangerous chemicals. Please contact our team for more detailed information.
Once removed, we haul all of the items away for proper disposal and recycling.
No, McClean Solutions only provides removal service. Our trash-out service will remove all items which have been left behind so that you can bring in others to make any necessary repairs and updates or to do final cleaning.